FOR LABORATORY RESEARCH USE ONLY - NOT FOR HUMAN CONSUMPTION
Shipping Policy
SpecTides
Last updated: September 8, 2026
SpecTides ships research materials to eligible customers for laboratory use only. By placing an order you agree to this policy and our Terms and Conditions.
1. Where we ship
We currently ship within the United States. We do not ship to P.O. boxes if the carrier cannot complete delivery. International orders are not offered unless we confirm them in writing.
2. Processing time
Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or U.S. holidays are processed the next business day. We may hold an order if payment, address, or research-use information is incomplete.
3. Shipping methods
Available methods and rates are shown at checkout. Transit time starts after the order ships, not when the order is placed. Delivery dates are estimates only.
4. Packaging
Products are packed to protect lyophilized vials during transit. Packaging is intended for research materials, not medical or pharmaceutical distribution.
5. Tracking
A tracking number is sent to the email on the order when the label is created. You are responsible for monitoring tracking and arranging receipt.
6. Risk of loss
Title and risk of loss pass to you when the package is transferred to the carrier. If a package shows delivered and you cannot locate it, contact the carrier first, then email hello@spectides.com with the order number and photos of the delivery location.
7. Wrong or incomplete address
You are responsible for a complete, deliverable shipping address. We are not responsible for delays, returns, or loss caused by an address error. Reshipment, if available, may require a new shipping charge.
8. Refused or undeliverable packages
If a package is refused, unclaimed, or returned to us, contact hello@spectides.com. We may refund the product total minus outbound shipping, restocking, and return-shipping costs, or we may arrange reshipment at your expense.
9. Damaged shipments
Inspect the package on arrival. Report damage or missing items within 48 hours of delivery to hello@spectides.com. Include the order number, tracking number, and photos of the outer box, inner packaging, and products.
10. Weather and carrier delays
We are not responsible for delays caused by the carrier, weather, customs, or events outside our control.
11. Restricted destinations
We may decline to ship to any location where we believe fulfillment would violate law or these policies.
12. Research use
Products remain for laboratory research use only and are not for human or animal consumption, regardless of destination.