Refund and Returns Policy

At SpecTides, we take quality and customer satisfaction seriously. Because our products are intended strictly for laboratory research use and are sensitive materials, we maintain a clear and limited returns policy.

1. Eligibility for Returns We only accept returns under the following conditions:

• The product arrived damaged or defective
• The wrong product was shipped
• The product is expired upon arrival

Returns must be requested within 7 days of delivery.

2. Non-Returnable Items The following items cannot be returned:

• Opened or used vials
• Products that have been stored improperly after delivery
• Products ordered in error by the customer
• Any product that is not in its original, unopened condition

Due to the nature of research compounds, we cannot accept returns of products that have left our control and may have been compromised.

3. How to Request a Return To request a return or report an issue, contact us at hello@spectides.com with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging (if damaged)

Our team will review your request and respond within 1–2 business days.

4. Refunds If your return is approved:

• A replacement will be issued when possible, or
• A refund will be processed to the original payment method

Approved refunds are typically completed within 5–10 business days after we receive and inspect the returned item.

5. Shipping Costs

• If the return is due to our error (wrong item, damaged, or defective), we will cover return shipping.
• If the return is for any other approved reason, the customer is responsible for return shipping costs.

6. Research Use Only Acknowledgment All SpecTides products are sold strictly for laboratory research purposes only. By placing an order, you acknowledge that you understand and accept this policy.