Frequently Asked Questions

SpecTides

Are these products for human use?
No. All SpecTides products are for laboratory research use only. They are not for human or animal consumption and are not intended to diagnose, treat, cure, or prevent any disease.

Do I need an account to order?
You can check out as a guest or create an account. An account makes it easier to view orders and reorder.

What payments do you accept?
We accept Zelle, Venmo, Cash App, and PayRam for crypto or card-to-crypto checkout. Traditional card processors often restrict research-use-only suppliers, so we do not rely on a standard card merchant account at this time. Zelle, Venmo, and Cash App orders receive a 5% payment discount.

How do I complete Zelle, Venmo, or Cash App payment?
Place the order, then send the exact total using the details on the checkout and order confirmation. Include your order number in the memo.

When do you ship?
Orders are typically processed within 1–2 business days after payment is confirmed. Tracking is emailed when the label is created. See the Shipping Policy for details.

Do you ship outside the United States?
We currently ship within the United States. Contact hello@spectides.com if you have a special research-shipping request.

Can I get a Certificate of Analysis?
Lot documentation is available for laboratory records. Request it with your order number at hello@spectides.com if it is not already posted on the product page.

How should products be stored?
Store lyophilized peptides at minus 20°C, protected from light and moisture. After reconstitution in laboratory conditions, store at 2 to 8°C and avoid repeated freeze-thaw cycles. Follow the handling notes on the product page.

Can I return a product?
Research materials are generally final sale after shipment. Unopened items may be considered only with prior authorization. See the Refund and Returns Policy.

Why is Checkout in my order emails from hello@spectides.com?
That is our store address. Please add it to your contacts so order messages are not filtered.

I have another question.
Email hello@spectides.com and include your order number if you have one.